Amazon Adds AI Audio Summaries to Boost Shopping Experience

CIO Tech Outlook Team | Friday, 23 May 2025, 11:05 IST

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  • Amazon is testing AI-powered audio summaries on product pages.
  • "Hear the highlights" gives quick, spoken overviews using LLMs.
  • Wider rollout is planned to improve shopping convenience.

Amazon has begun testing a new AI-powered feature that is going to make the shopping more convenient and interactive. It is placing short-form audio summaries on select product detail pages across the U.S., a first step in establishing a hands-free browsing experience.

These short audio summaries are created by so-called "AI-powered shopping experts," which utilize large language models (LLMs) to parse and understand product information and customer reviews, plus information gathered from the web.

The feature also named as "Hear the highlights," has a bit of audio to give the important feature highlights, stand-out, and noteworthy reviews on products, 'heard' in conversational tones from AI-generated voices.

Also Read: Apple Set to Open AI Models to Developers, Reports Say

The idea is that one can listen to these while walking in order to avoid scrolling through lengthy product descriptions or extensive reviews. This way, consumers can quickly make decisions.

The feature is currently only available for selective products, but there is already a plan to increase the list of products in months to come. Thus, the company looked at it as a path toward more intuitive shopping, making it easy to carry the audio side along with AI.

By outwardly feeding data and internally construing, the company's LLMs allow a fully rounded summary to be built so that customers know what strengths a particular product possesses at a glance or a listen before making that purchase. Standard Amazon-keeping-the-Rochester-Marketing-FH-theme-go-on.


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